General
Information
Ozebookings.com offers interactive, real-time access to room and rate availability,
enabling you to book the best rates instantaneously through the Internet. You
are able to retrieve rates directly from our central reservation system, and see
them on your screen within seconds. Clicking on the reservations hypertext phrase
or word on any hotel property page will take you directly to the page to check
that hotel's availability and rates. To view and/or cancel a reservation, click
on the link to Review or Cancel a Reservation. You must be using Microsoft Internet
Explorer, Netscape or another Web browser that uses the same security scheme as
Netscape. Using an incompatible Web browser will result in an error message from
our secure Netscape booking server. This is designed to protect you since everything
you enter will be secure -- credit card, name, dates, etc.
Check
Hotel Availability and Rates
To check availability and rates, click
on the "Check Instantly Rates and Availability" button on a hotel's information
page or the "Check Rates" link on the search results list. Check Hotel Availability
Fields (all fields are mandatory unless noted below) Property Name: The hotel
you have selected. This information is filled in for you. Arrival Date: The date
you will be arriving at the hotel (defaults to today's date) Departure Date: The
date you will check out of the hotel (defaults to tomorrow's date) Number of Adults:
The number of adults staying in the room (select 1 - 4) Frequent Traveler Membership:
(Optional) Hotel Frequent Traveler ID number. Only the frequent guest number for
the hotel chain being requested should be entered. Once all the fields are filled
in, click on the "Send Form" button. The request is sent to our reservation system
and obtains the rates and room types available for the requested time period.
This information is returned to you within seconds.
Make a Hotel Reservation
Once the hotel returns the rates available
for the time period you have requested, you may scroll and review the rates and
their descriptions. In order to make a reservation, click on the "Select Rate"
button next to the desired rate. The Booking Request Form will display once you
have selected a rate. You must have a secure Internet browser (Ex: Netscape or
Microsoft Internet Explorer) in order to proceed any further in making a hotel
reservation. The Booking Request Fields are (all fields are mandatory unless noted
below): First Name: First name of the guest Last Name: Last name, or surname,
of the guest Telephone A telephone number for the guest Email Address: An Email
address for the guest. A confirmed notification of the reservation will be sent
to this Email address. If the reservation is subsequently canceled, a cancellation
notification will also be forwarded to this Email address. For security purposes,
any notifications sent to Email will NOT contain credit card numbers. Street Address,
Suite or Apt. Number, City, State, Zip Postal Code, and Country: A mailing address
for the guest. Credit Card Type: Click on the button next to the credit card you
will be entering. Credit Card Number: All hotel reservations made online require
a credit card number to guarantee or retrieve the reservation. Since the booking
form is a secure transaction, the credit card number will be encrypted for security
purposes. Expiration Date: Enter the month and year expiration date of the credit
card. An example of the format is 12/99. Non-Smoking -or- Smoking: Select your
preference for either a non-smoking or a smoking room. This field is optional.
Comments: Enter any miscellaneous requests or preferences for the hotel. For example,
if you have a bed type preference, enter it here - eg., "2 Double Beds". When
you click on "Send Form" you will be advised if your bed type request is confirmed.
This field is optional. Once the form is complete, click on the "Send Form" button.
The reservation request will be transmitted to the hotel for immediate processing.
A reply is normally received within 7 seconds. If your reservation has been confirmed,
a notification will be displayed on your screen, and a copy sent to your Email
address.
Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked on the Internet, click
on the "Review or Cancel a Reservation" link on the jumpbar. The "Review or Cancel
Hotel Reservations" form will appear. The first step is to retrieve a reservation.
You have two ways to do this, by Name and Credit Card or by Name, Confirmation
Number, and hotel chain. First Name: First name of the guest Last Name: Last name,
or surname, of the guest Confirmation Number: The confirmation number returned
by the hotel during the reservations process. Once the form is complete, click
on the "Send Form" button. Either a single reservation or a list of reservations
that meet the search criteria will display. If you wish to cancel a reservation,
click on the "Cancel This Reservation" link. The reservation cancellation request
will be transmitted to the hotel for immediate processing. A reply is normally
received within 7 seconds. Also, a confirmation of your canceled reservation will
be sent to your email address. If you wish to re-send a reservation confirmation
to the original email address, click on the "Send Details via e-mail" link. If
you do not wish to cancel the reservation, simply select an item from the jump
bar, or use your browser's page back function to return to a previous page, or
exit your web browser.
Security Information and Guidelines Due to the
openness and accessibility of the Internet, guidelines have been established on
the number and type of transactions an individual may attempt. These guidelines
are listed below: One Booking per Credit Card per Hotel per Day. This means that
a customer may confirm one booking per credit card per hotel per day. Reservations
may be made at different hotels on the same day using the same credit card. Email
Information Sensitive information such as Credit Card Numbers and Expiration Dates
will not be sent through the Email system. All sensitive information will be encrypted
utilizing your browser's secured functions. Security All reservations and forms
used to retrieve reservations send information in an encrypted format.
Multiple
Room Reservations
For the safety of the hotels, the online reservation
system only allows one reservation (for up to 2 rooms) per hotel per credit card
per day. To make more than one reservation at a hotel in a single day, just use
a different credit card or guest name. You can also call our Travel Reservations
Center and speak to a reservationist who can make all the reservations for you.
Customer
Service
Travel Reservations Center Reservations Center Hours: Open
24 Hours a Day, 7 Days a Week Customer Service is available Monday through Friday,
9 AM through 5:30 PM, EST (Add 5 Hours to Times for GMT) TOLL FREE 1-888-254-0637,
USA and Canada 561-753-3993, International. Give Promo Code 5491 when calling.
561-845-5466, Fax. Please include Promo Code 4692
in your fax. |
